Do not forget the human factor
I was in a hotel recently, a new concept of a budget design hotel in Munich.
The reception was open only until 2,30 pm. Therefore when I checked in at night I had to do it with a self-service machine at the door entrance.
Digit the first Letters of my surname and it showed all: my reservation, the rate plan, the keys magically manifested. Avery positive and easy experience.READ MORE