Do not forget the human factor
I was in a hotel recently, a new concept of a budget design hotel in Munich.
The reception was open only until 2,30 pm. Therefore when I checked in at night I had to do it with a self-service machine at the door entrance.
Digit the first Letters of my surname and it showed all: my reservation, the rate plan, the keys magically manifested. Avery positive and easy experience.READ MORE
Tips of the week.
I’d like to share an interesting article by Jennifer Nagy appeared on Ehotelier.com last May
I do not totally agree with the article but I agree on the investments to raise Brand Awareness. Nevertheless, we all have to make the counts with Social Media both in private and business life.
However I am not quite sure on the ROI of SM campaigns for hotels bookings while I see more potential for small businesses and restaurants,
What I think it is important in our business and in any business, in general, is thinking how to expand our vision.
I went with a friend who is the General Manager @Lord Byron another Great historical Hotel in a posh district of Rome to have an aperitif at Giardino the rooftop bar of recently reopened The Dorchester Eden Hotel in Rome.READ MORE
